Privacy
Last updated November 2026
Routewell is a small Ontario business. This page explains what personal information we collect and what we do with it.
What we collect
- Your name, work email, firm and role when you email us or book a call.
- Notes about your business process that you share on a call.
- This website does not use tracking cookies, analytics or advertising pixels.
How we use it
- To reply to you, arrange calls, and prepare scopes and quotes.
- To deliver work you have hired us for, and to invoice you.
- We do not sell or share your information with third parties for marketing.
If we email you about our services, every message says who we are, gives a mailing address and lets you opt out by replying. We act on opt-outs promptly and well within the 10 business days Canada’s Anti-Spam Legislation allows.
Client systems and data
We build and test in our own environment with sample data. When we install work in your Microsoft 365 tenant, we use a temporary account you create and remove at handover. We do not copy your business data out of your tenant.
Where it is stored
Email and booking records are kept in Microsoft 365. We keep them for as long as needed for the purposes above and for tax records.
Your rights
You can ask to see, correct or delete the information we hold about you by writing to hello@routewell.ca. If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.